Employee Text Messaging for alerts and updates
Organizations with mobile employees often struggle with communications — especially time-sensitive updates. These pain points can be remedied with ActionTrac Employee Text Messaging. The solution is a highly flexible platform for sending text messages to employees. Flexible send filter capabilities enable HR/management to reach specific departments, groups, locations, etc. And feature-rich SMS based options...
Read more
Organizations with mobile employees often struggle with communications — especially time-sensitive updates. These pain points can be remedied with ActionTrac Employee Text Messaging. The solution is a highly flexible platform for sending text messages to employees. Flexible send filter capabilities enable HR/management to reach specific departments, groups, locations, etc. And feature-rich SMS based options such as automation around birthdays and work anniversaries. You can also add text-based video integration to further enhance the overall experience for employees.
Read less
Features and Benefits
Dramatically increase employee response times.
Open and read rates for text messaging are significantly faster compared to email — texts are read on average 3 minutes or less where email on average are 90 minutes. And this assumes employees have ready access to email. In many cases, texts can be the only want to reach employees, especially in industries such as hospitality, transportation, and manufacturing.
Drive high levels of engagement with text-based video.
Video messaging personalizes text messages — combining the text channel with video communications can deliver a huge impact on satisfaction, messaging retention, and general engagement.
Easily reach specific groups of employees.
With ActionTrac's send filtering capability, organizations can optimize their text channel by being able to reach specific groups of employees, such as full-time versus part-time, job title, location, departments, language preference, and more.
Help increase employee engagement with automated events.
ActionTrac automated events includes employee birthdays, work anniversaries and onboarding sequences. Once activated, these events will be automated and a text message (with your custom wording and an e-card) will send on their birthday or work anniversary.
Eliminate missed calls, phone tag, etc. with employees.
Text chat can be very beneficial for HR departments that receive many employee phone calls for HR support — the text chat channel is very efficient for working with several employees in almost real time. All "conversations" are archived and employee chat information can be easily surfaced.
The services are provided by an independent third party and not provided by ADP and ADP is not responsible for such third party’s products or services.
