Help prepare yourself for a paperless open enrollment with 10 hours of HCM expert support for $2,000. Learn more about this offer below.

How will your group prepare me for my open enrollment period?
ADP’s Professional Services team will:
• Review and build new and existing plan changes in ADP Workforce Now.
• Review mapping of benefit plans to payroll.
• Build benefit enrollment profiles.
• Edit employee self-service access to include updating dependents and beneficiaries.

What if we have a benefit system of record other than ADP? How do you support that?
If you use a system other than ADP for enrollment, but would like the plans created within ADP, we can do all of the above, and work on importing enrollments from the system you utilize for benefit enrollments.

Do you configure the system on my behalf, or guide me on how to do so?
Our consultant can configure the system on your behalf, and/or guide you through doing so on your own. Frequently, our consultant handles the configurations, and then will circle back with the client to show them how to maintain the system moving forward.

Can my broker be involved in the process?
Yes, benefit brokers are often involved in the calls.

What if I have complex plans that take longer than the 10 hours to build, or simplistic plans that take fewer than the 10 hours to build?
We bill for actual hours, so if you need more hours and would like to purchase them, we can amend the original Statement of Work. If you need fewer hours, then we would only bill you for actual hours.

Do you configure Carrier Connections?
No, you would work with your Carrier Connection specialist or Service Team to finalize these.

Who will train my employees on how to use self-service?
We offer support for employee training sessions, estimated at one hour per session.

ADP® Professional Services for Mid-Sized Companies