Electric IT Hub for ADP Workforce Now®

How we use AI

• At Electric, we believe in harnessing the power of AI to improve IT support and device management while staying committed to responsible AI. One of the key features of our IT Management is Gigawatt, an AI-powered assistant designed with both speed and accuracy in mind. Gigawatt is trained on detailed data about each employee’s assigned device—like operating system, RAM, disk space, and encryption status—enabling it to deliver lightning-fast, precise solutions to resolve device-specific issues and keep your team productive.
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  Gigawatt operates within strict guidelines that prioritize data privacy and security. It never uses personal identifiers, ensuring that your employees' privacy is respected. In addition to troubleshooting, Gigawatt offers quick, trustworthy responses to platform-specific questions, helping your team stay focused with minimal disruption.
  
  With Gigawatt and our responsible AI practices, Electric helps deliver seamless, AI-driven support that empowers your employees and lightens the load on IT teams, all while ensuring transparency and integrity.
  
  If you have questions about how Electric uses AI, please contact us.

Key features:

• Live status cards: Get real-time updates on employee syncs, device activity, and app access. No more switching between tools or tabs.
• Quick access to common actions: Start onboarding a new hire, ship a laptop, or view employee details with just a few clicks.
• At-a-glance insights: See your total device count, tasks that need attention, upcoming onboardings, and recently offboarded employees, all in one place.

Why it matters:

• The Dashboard is built for the real world, whether you’re the one-person powerhouse managing both HR and IT or part of a dedicated IT team. It brings visibility, efficiency, and control to your daily work, so you can stay ahead of what’s coming, act quickly when things change, and keep your team supported without missing a beat.

Why it matters:

• Security shouldn’t be complicated and with Electric, it isn’t. We take care of the policies, alerts, and remote actions so you can focus on the rest of your job, knowing your devices are covered.

Key features:

• Hands-off policy management: We handle the setup and enforcement of security policies like disk encryption, password requirements, and OS version compliance.
• Remote lock & wipe: Lost laptop? Offboarding gone sideways? Instantly lock or wipe any managed device, from anywhere.
• Live device health monitoring: View encryption status, available disk space, OS version, and more, all in one dashboard.
• Proactive security alerts: Get notified about password breaches, outdated software, and devices that fall out of compliance.
• Cross-platform support: Manage both Mac and Windows devices with ease.

Available on the Pro Plan

What you can do:

• Connect to Apple Business Manager for streamlined Apple device setup and security
• Browse a trusted catalog of Apple, Dell, Lenovo, HP, and more
• Ship laptops to over 130+ countries
• Order devices directly through your onboarding workflow to get new hires set up from day one
• Automatically track and manage every device through Electric’s platform

Why it matters:

• You already have enough on your plate. With Electric, you don’t need to chase shipments or guess which laptop to buy, we make the process seamless from purchase to delivery.

What you can do:

• Remotely lock or wipe devices when needed (Pro Plan)
• Automatically provision or deprovision app access based on department and role
• See assigned devices and monitor their status to avoid downtime or delays
• View and manage imported employee data, including role, department, and contact details

Why it matters:

• You handle the people, we handle the IT. With employee data flowing in automatically, Electric keeps everything in sync so your team stays equipped, secure, and ready to work.

What’s included:

• Organized onboarding tasks that help ensure every step is completed
• Automatic notifications to the right team members so nothing is delayed
• Application access based on each employee’s department and role
• Device procurement and provisioning, we’ll handle the shipping and ensure the laptop is ready to go

Why it matters:

• New hires feel prepared. You feel confident. And your team gets time back to focus on everything else.

Available on the Essentials and Pro Plans

What’s included:

• Easy device returns. Generate a QR code and send it to the departing employee. All they need to do is bring their laptop to any U.S. UPS location - no packing, no label, no hassle.
• A better experience for exiting employees, whether someone is leaving voluntarily or being laid off, the process is clear, quick, and low-stress.
• Instantly remove application access
• Organize and track all offboarding tasks from one centralized platform
• Remotely lock or wipe devices to protect company data (for Pro users)
• Monitor return status and device tracking in real time

Why it matters:

• Offboarding is one of the most common points of failure in IT and security, from forgotten app access to lost laptops. With Electric, offboarding is automated, so nothing slips through the cracks. You’ll protect sensitive data, avoid costly mistakes, and make life easier for both admins and employees.

What’s available:

• Email Protection: Block phishing, spam, malware, and account takeover attempts with a fully managed email security solution
• Device Protection: Secure company laptops with enterprise-grade Endpoint Detection and Response, deployed and managed by Electric
• Network Security: Provide safe internet access with a modern, cloud-based network security platform, no hardware required
• Password Management: Protect employee credentials with a secure password manager, fully deployed and supported by Electric
• Security Awareness Training: Empower employees to spot and avoid cyber threats with simple, effective training modules

Why it matters:

• Cyber threats don’t wait and neither should you. Electric helps you get enterprise-level security up and running in less than a day, no IT team required. With phishing attacks, data breaches, and remote work risks on the rise, fast, proactive protection keeps your business secure, your employees safe, and your stress levels low.

What’s included:

• Get clear visibility into who has access to what and why
• Track application ownership and usage across your company
• Choose from 400+ popular SaaS apps and add them to Electric with one click (Zoom, Slack, Salesforce, etc.)
• Instantly revoke access when employees leave or change roles
• Automatically grant application access based on department during onboarding

Why it matters:

• Manual app management leads to delays, confusion, and security gaps, especially during onboarding and offboarding. Electric eliminates the guesswork (and the tickets), so your team is productive from day one and your company data stays protected when people move on. It’s faster, safer, and way less frustrating.

Available on the Essentials and Pro Plans

What’s included:

• Central visibility into open and resolved tickets across your organization
• Transparent ticket status updates to reduce follow-ups and confusion
• Automatic ticket routing to the right internal team members
• A simple portal for employees to submit IT requests or report issues

Why it matters:

• When employees don’t know where to go for help, productivity stalls and frustration builds. The Support Center streamlines internal IT requests, cuts down on back-and-forth, and gives your team peace of mind. Companies using Electric’s platform experience up to a 75% reduction in incident resolution time, saving hours and headaches for everyone.

Available on the Essentials and Pro Plans.

What’s included:

• A virtual IT assistant that helps employees resolve issues faster, right inside the Hub
• Built-in privacy: Gigawatt doesn’t use personal identifiers or track employee activity
• Empowered employees who can get help immediately, no waiting
• Reduced ticket volume and fewer interruptions for internal support teams
• Tailored responses based on device model, storage, security status, and other live data

Why it matters:

• IT support shouldn’t be a bottleneck. Gigawatt gives your employees the power to solve everyday tech issues on their own, reducing downtime and boosting productivity. That means fewer tickets, faster resolutions, and more time for your internal teams to focus on what really matters, all while protecting employee privacy.

Available in the Essentials and Pro Plans.

What’s included:

• Access to HR resources and applications links right on your desktop (Pro only)
• A personalized list of apps each employee has access to, with direct links to log in
• A single source of truth that keeps everyone aligned and productive
• A better onboarding experience and fewer repetitive questions for HR and IT
• Quick access to HR resources like the employee handbook, benefits, and company policies

Why it matters:

• When employees start with everything they need at their fingertips, they’re more confident and productive from day one. Centralizing key resources and app access reduces confusion, cuts down on support tickets, and makes onboarding smoother for everyone ,all while reinforcing a strong, organized first impression.

Available on Essentials and Pro Plans.

What’s included:

• Exportable data for internal tracking, audits, or reporting
• Alerts for pending employees who still need app licenses or devices (Essentials & Pro plans)
• Visibility into onboarding and offboarding progress (Essentials & Pro plans)
• Password breach monitoring by employee (Pro plan)
• Real-time insight into security risks, including out-of-compliance devices and mitigated threats (Pro plan)
• A centralized view of all devices, including warranty status and assigned users