Commitment to Responsible AI
Together with ADP Marketplace, our company is committed to the responsible use of AI. When incorporating AI into our product(s), we have agreed to comply with ADP Marketplace’s AI principles focused on human oversight, monitoring, privacy, explainability, transparency, and mitigating bias. Learn more here.
How we use AI
- WEX uses AI to create personalized content and experiences that help give customers what they need, how and when they need it. Here are the ways WEX uses AI:
Let's Chat for Consumer Portal
Let’s Chat uses AI to provide 24/7/365 support for common questions and concerns. Let’s Chat allows participants to quickly connect with a Participant Service agent on questions like “What is my balance?”, “How can I order a new debit card?” or “I need assistance resetting my password.” Through chat, we can quickly provide suggestions and links to the resources for consumer questions.
This allows customer service agents to focus on more complex problems. In addition to Let’s Chat, employees can also reach WEX or access WEX-related information through the Participant Services phone line, customer support requests, chat support, or the participant knowledge base.
EOB SmartScan
EOB (Explanation of Benefits) Smart Scan provides consumers with a quick and easy way to create a claim in the mobile application by taking a picture of their EOB. When a participant takes a photo of their EOB, Smart Scan uses AI to extract the relevant data needed to make their claim request.
Consumers review the information entered and have options to edit manually or rescan their EOB. Once the consumer has ensured the information is accurate, they can submit their claim request.
Consumer Pathways for HSAs
WEX uses data-driven insights to help participants in their HSA journey. Our Consumer Pathways feature uses AI to design journeys that provide participants with guidance and suggestions on HSA contributions, investment options, and utilization of their funds. Results are reported through WEX Benefit Analytics so employers can readily see the impact that engagement is having on the lives of participants. Participants are required to review and confirm their decisions regarding HSA spending and investments. We offer convenient access to their HSA accounts and investment options through our online consumer portal and benefits mobile app.
If you have questions about how WEX uses AI, please contact us.
AI-Powered Features
WEX has the opportunity to delight customers with personalized content and experiences that get them what they need, how and when they need it, all through the power of AI. We are looking at our customers' biggest unsolved needs and identifying ways to leverage data and AI to reimagine new solutions. Here are the ways WEX uses AI:
Let's Chat for Consumer Portal
- Let’s Chat provides 24/7/365 support for common questions and concerns. This allows customer service agents to focus on more complex problems.
EOB SmartScan
- EOB (Explanation of Benefits) Smart Scan provides consumers with a quick and easy way to create a claim in the Mobile Application by simply taking a picture of their EOB. Consumers are able to extract relevant data from EOB documents from several different carriers.
Consumer Pathways for HSAs
- WEX uses data-driven insights to help participants in their HSA journey. Through Consumer Pathways, journeys are designed to influence and improve the participant’s overall healthcare financial outlook by encouraging growth of healthcare savings. Results are reported through WEX Benefit Analytics so that employers can readily see the impact that engagement is having on the lives of participants.
LEAP (Our employer admin hub rated 4.65 of 5 stars)
Your technology can have a wide-ranging and positive impact. However, simplicity and flexibility are key. LEAP is our platform that puts everything you need at your fingertips. One login for LEAP is all you need.
The WEX Difference
- Customizable dashboard reporting and analytics to learn account trends.
- Administrative fee invoices and plan funding balances at your fingertips.
- Easy-to-complete non-discrimination testing to keep your plans compliant.
- Auto-renewal made easy with an intuitive setup and renewal wizard
- Direct access to our service experts
- A 24/7 knowledgebase of articles, tutorials, and videos.
Mobile App/Online Account
We manage almost all aspects of our lives from the palms of our hands. Our benefits and COBRA mobile apps were built with that in mind with a simple, and modern experience whether your employees are on mobile or online.
Benefits
- Secure live chat or leverage AI support through a “Let’s Chat” bot.
- Scan an EOB and automatically file and substantiate claim
- Ability to upload documentation using the phone’s came
- Eligible expense scanner to quickly determine eligibility of purchases.
- Easy-to-use and modern design to help employees find what they need.
- A consistent experience whether on mobile or online (including HSA investments)
- One mobile app/online account for all their benefits with us.
COBRA
- Review all of COBRA paperwork and communication history.
- View upcoming payments and review payment history.
- Make a one-time payment or set up recurring payments to keep coverage active.
- Register as a new user and make initial elections without completing paper forms.
Debit Card
Employees want to easily spend their funds. We put all of their benefits on one card backed by intuitive technology that pulls money from the appropriate plan. And there are no fees! Participants can obtain additional cards for themselves or their family.
The WEX Difference
- Skip the wallet and access your funds through Apple Pay, Google Pay or Samsung Pay.
- Built in auto-substantiation features to significantly decrease the need for EOBs or receipts.
- One debit card for all of their benefits with us.
- Debit card substantiation integrations available to increase auto-substantiation percentages
- No fees for additional or replacement cards.
Health Savings Account (HSA)
Help your employees achieve their short and long-term savings goals with an HSA. Our personalized approach will keep them on track whether they’re paying for healthcare expenses they have now, saving for the future, and/or investing to build wealth in retirement.
The WEX Difference
- The HSA’s unique triple-tax savings makes it a powerful savings and retirement tool.
- One debit card, online account and mobile app to make spending and managing their account easy (including complete investment management on the mobile app).
- Low investment threshold so your employees can start investing early.
- Investors have access to more than 8,500 mutual funds and other investment options beyond our standard lineup through a health savings brokerage account with Charles Schwab.
- Investment guidance tools and calculators to help employees reach their goals.
- Post-login alerts with important reminders and insight on their plans.
Flexible Spending Account (FSA)
Think of the FSA as a discount for your employees on day-to-day healthcare expenses at the eye doctor, pharmacy or dentist and stores such as Amazon, Target, or CVS. We make it easy for them to understand and use their pre-tax FSA dollars on thousands of eligible expenses.
The WEX Difference
- One debit card, online account and mobile app to make spending and managing their account easy.
- Integrations with all major carriers.
- Auto-substantiation solutions that automate the approval of more than 85% of claims
- Quick and transparent claims processing
- Post-login alerts with important reminders and insight on their plans.
- Tools and educational resources to help them maximize their funds.
Dependent Care FSA
Affordable childcare is difficult to come by. Give your employees a discount on eligible dependent care expenses and we’ll give them streamlined and automated experience. This benefit also covers expenses for dependent parents or spouses.
The WEX Difference
- Automation to streamline reimbursement for recurring costs like daycare expenses.
- One debit card, online account and mobile app to make spending and managing their account easy.
- Post-login alerts with important reminders and insight on their plans.
- Tools and educational resources to help them maximize their funds.
Lifestyle Spending Account (LSA)
This post-tax benefit is all about the wellbeing of your workforce. Encourage healthy behaviors through a variety of expenses designed to meet your team where they’re at in life. Expenses are fully customizable, but typically related to employees’ physical, emotional, and financial wellness.
Common expenses include, but are not limited to:
- Exercise equipment
- Pet care
- Camping (equipment, fees, etc.)
- Annual park passes
- Ski/Snowboarding passes
- Hunting/fishing licenses
- Fitness classes
- Lessons (golf, swimming, tennis, dance)
- Gym/health club/spa memberships
- Personal Trainer
- Financial adviser and planning services
- Home purchase expenses (down payment, closing costs)
Health Reimbursement Arrangement (HRA)
Your HRA plan design is customizable so you have the flexibility to create a benefit your employees want. Our payment automation capabilities speed up reimbursement for your employees, while our mobile app provides the transparency they need.
The WEX Difference
- One debit card, online account and mobile app to make spending and managing their account easy.
- Integrations with all major carriers.
- Auto-substantiation solutions that automate the approval of more than 85% of claims
- Quick and transparent claims processing.
- Post-login alerts with important reminders and insight on their plans.
- Tools and educational resources to help them maximize their funds.
We offer the following HRAs:
- Integrated HRA
- Individual Coverage HRA
- Qualified Small Employer HRA
- Excepted Benefit HRA
- Retiree HRA
- Don't see what you're looking for? Contact us to see if we can help!
Commuter Benefits (Transit & Parking)
We’ve streamlined the way your employees will pay for their commute to and from work. We’ll set them up with monthly savings and a variety of convenient options to pay for their ride. Plus, their parking expenses are eligible, too.
The WEX Difference
- One debit card, online account and mobile app to make spending and managing their account easy.
- Mobile pay solutions so riders can leverage Apple Pay, Google Pay or Samsung Pay
- Smart Commute: integrations with transit authorities to streamline payments for riders (in select cities)
- Quick and transparent claims processing
- Post-login alerts with important reminders and insight on their plans.
- Tools and educational resources to help them maximize their funds.
COBRA
When it comes to COBRA, you need someone you can trust. We’ve created automated solutions that go to work for you by meeting every regulation. Your former employees can manage it all on their mobile app and our empathetic service experts will be there to support every step of the way.
The WEX Difference
- One online account or mobile app to make elections, manage coverage or make payments.
- Empathetic experts to support every step of the way through phone, chat or email.
- Timely, informative notices are sent to members and tracked in their online account/app.
- Flexible payment options including one-time ACH, recurring payments and check.
- Affordable alternatives to COBRA through our private exchange marketplace.
Direct Bill
Lean on our direct bill solution to manage premium payments for individuals in your retiree population or those who are furloughed or on leave of absence. Our mobile app gives them insight into their coverage. And if they have questions, our service experts will have the answers.
The WEX Difference
- One online account or mobile app to elect coverage or make payments.
- Empathetic experts to support every step of the way through phone, chat or email.
- Timely, informative notices are sent to members and tracked in their online account/app.
- Flexible payment options including one-time ACH, recurring payments and check.
Non-Discrimination Testing
Ensure you aren’t discriminating in favor of highly compensated or key employees by performing non-discrimination testing at least twice per plan year. Our simple, three-step solution will keep your health plans compliant and give you peace of mind.
The WEX Difference
- Our tests are up-to-date with the latest regulations.
- Test results within minutes of uploading data.
- Perform as many tests as you’d like for one single rate.
- An easy-to-complete, three-step testing solution.
Test the compliance of the following plans:
- HRA
- Dependent Care FSA
- Medical FSA
- Cafeteria Plan (POP)