Automated User Provisioning and Service Ticket Generation to Any ITSM
The Aquera ITSM Sync Bridge creates, updates, and deletes user accounts in any ITSM based on employee data in ADP. The bridge imports and synchronizes user information from ADP based on the employee, their role and access rights. The bridge triggers automated ITSM workflows to complete remaining employee onboarding and offboarding tasks. Aquera has out-of-the-box integrations with ServiceNow, Jira Service...
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The Aquera ITSM Sync Bridge creates, updates, and deletes user accounts in any ITSM based on employee data in ADP. The bridge imports and synchronizes user information from ADP based on the employee, their role and access rights. The bridge triggers automated ITSM workflows to complete remaining employee onboarding and offboarding tasks. Aquera has out-of-the-box integrations with ServiceNow, Jira Service Management, Freshworks Freshservice, Zendesk, Ivanti Heat Service Manager, Ivanti Neurons, ManageEngine ServiceDesk Plus, SolarWinds, SolarWinds Service Desk, TOPdesk, and others.
The bridge triggers automated ITSM workflows to complete remaining employee onboarding and offboarding tasks. Aquera has out-of-the-box integrations with ServiceNow, Atlassian Jira Service Desk, Jira Service Management Cloud, Freshworks Freshservice, Zendesk, Ivanti Heat Service Manager, Ivanti Neurons, ManageEngine ServiceDesk Plus, SolarWinds, SolarWinds Service Desk, TOPdesk, and others.
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Features and Benefits
Commitment to Responsible AI
Together with ADP Marketplace, our company is committed to the responsible use of AI. When incorporating AI into our product(s), we have agreed to comply with ADP Marketplace’s AI principles focused on human oversight, monitoring, privacy, explainability, transparency, and mitigating bias. Learn more here.
Automated Provisioning/Deprovisioning to ITSM
As new employees are added or removed in ADP, the ITSM sync bridge triggers workflows to provision or deprovision access to the ITSM platforms you choose like ServiceNow, Freshservice, Jira, Ivanti, ZenDesk, and others to execute remaining onboarding and offboarding ticketing processes.
Bridge Securely Maintained by Aquera
Aquera maintains this bridge with 24x7 support. The bridge does not store data and exceeds enterprise-level security standards.
Rapid Deployment
The bridge delivers a rapid deployment, typically taking a matter of weeks.
