Your all-in-one customer feedback platform
Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey, with real-time reports, driver analysis, and closed loop follow-up.
Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey, with real-time reports, driver analysis, and closed loop follow-up.
Features and Benefits
Capture customer feedback as actionable data
Collect feedback on any customer experience in seconds with mobile-first, engaging surveys. Make giving feedback quick and easy on any device with SMS, email, and digital notifications. Capture specific, detailed feedback with a few taps.
See what factors drive customer experience
Spend less time on analysis and more time taking action. Capture detailed data on what factors drive customer feedback metrics, including customer experience (CSAT/CES/CX), Net Promoter Score®, product experience, and digital experience.
Close the feedback loop with Radiant AI™ action planning
Create targeted action plans for each employee with Radiant AI recommended actions generated to address customer feedback trends.
Seamlessly integrate feedback with digital experiences
Introduce frictionless feedback at key moments in your digital journey. Add feedback to your mobile app, webpage, or customer portal.
Follow up on customer complaints
Retain customers with immediate, informed responses to negative feedback. Alert managers to complaints in real-time with automated notifications.
Boost your online reputation
Prompt your happiest customers to review your business on Google, Facebook, and Yelp. Drive new traffic with a steady stream of positive reviews.
Commitment to Responsible AI
Together with ADP Marketplace, our company is committed to the responsible use of AI. When incorporating AI into our product(s), we have agreed to comply with ADP Marketplace’s AI principles focused on human oversight, monitoring, privacy, explainability, transparency, and mitigating bias. Learn more here.
The services are provided by an independent third party and not provided by ADP and ADP is not responsible for such third party’s products or services.
